While computer and mobile shopping were behaviors already adopted by at least one-third of global consumers before COVID-19, the pandemic gave a boost to a variety of e-commerce technologies and services. Among Gen Z and millennials surveyed in 2022, 36 percent said they had adopted contactless payment methods during the coronavirus and continued to use them after the crisis. In contrast, 15 percent said they did so during the health emergency but no longer use them. Moreover, the COVID pandemic also drove the uptake of delivery alternatives such as Buy Online, Pick-up in Store (BOPIS) and curbside pickup.
Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022
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Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022
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* The study was conducted in the following countries:
- Americas: Canada, Mexico, and the United States.
- Europe: Germany, Italy, the Netherlands, Switzerland, and the United Kingdom
- Middle East: the Kingdom of Saudi Arabia and the United Arab Emirates.
The source does not provide the type and date of survey. The date of survey given is the date of publication.
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Astound Commerce. (July 28, 2022). Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022 [Graph]. In Statista. Retrieved April 28, 2025, from https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce. "Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022." Chart. July 28, 2022. Statista. Accessed April 28, 2025. https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce. (2022). Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022. Statista. Statista Inc.. Accessed: April 28, 2025. https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce. "Use by Gen Z and Millennial Consumers of Selected Technologies and Services Relative to The Covid-19 Pandemic in 2022." Statista, Statista Inc., 28 Jul 2022, https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce, Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022 Statista, https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/ (last visited April 28, 2025)
Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022 [Graph], Astound Commerce, July 28, 2022. [Online]. Available: https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
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