While computer and mobile shopping were behaviors already adopted by at least one-third of global consumers before COVID-19, the pandemic gave a boost to a variety of e-commerce technologies and services. Among Gen Z and millennials surveyed in 2022, 36 percent said they had adopted contactless payment methods during the coronavirus and continued to use them after the crisis. In contrast, 15 percent said they did so during the health emergency but no longer use them. Moreover, the COVID pandemic also drove the uptake of delivery alternatives such as Buy Online, Pick-up in Store (BOPIS) and curbside pickup.
Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022
Shopping behaviors
Used before COVID-19
Adopted during COVID-19, use today
Adopted during COVID-19, no longer use
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
* The study was conducted in the following countries:
- Americas: Canada, Mexico, and the United States.
- Europe: Germany, Italy, the Netherlands, Switzerland, and the United Kingdom
- Middle East: the Kingdom of Saudi Arabia and the United Arab Emirates.
The source does not provide the type and date of survey. The date of survey given is the date of publication.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Astound Commerce. (July 28, 2022). Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce. "Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022." Chart. July 28, 2022. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce. (2022). Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce. "Use by Gen Z and Millennial Consumers of Selected Technologies and Services Relative to The Covid-19 Pandemic in 2022." Statista, Statista Inc., 28 Jul 2022, https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/
Astound Commerce, Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022 Statista, https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/ (last visited August 24, 2024)
Use by Gen Z and millennial consumers of selected technologies and services relative to the COVID-19 pandemic in 2022 [Graph], Astound Commerce, July 28, 2022. [Online]. Available: https://www.statista.com/statistics/1276845/post-pandemic-change-shopping-habits-generation/