A survey in August 2021 revealed that nearly half of millennial shoppers in the UK were more likely to visit an apparel store if it offered click-and-collect and returns services. Gen X consumers showed the second-highest interest in this purchase option, with 42 percent of respondents driven by click-and-collect.
Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation
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Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation
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To the question: Which of the following do you believe would make you more
likely to visit an apparel store?" Response: “Free click-and-collect /returns.”
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Eversheds Sutherland. (October 22, 2021). Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation [Graph]. In Statista. Retrieved April 28, 2025, from https://www.statista.com/statistics/1276805/interest-apparel-shops-offering-click-and-collect-uk/
Eversheds Sutherland. "Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation." Chart. October 22, 2021. Statista. Accessed April 28, 2025. https://www.statista.com/statistics/1276805/interest-apparel-shops-offering-click-and-collect-uk/
Eversheds Sutherland. (2021). Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation. Statista. Statista Inc.. Accessed: April 28, 2025. https://www.statista.com/statistics/1276805/interest-apparel-shops-offering-click-and-collect-uk/
Eversheds Sutherland. "Share of Shoppers More Likely to Visit An Apparel Store Offering Free Click-and-collect/Returns in The United Kingdom (Uk) in 2021, by Generation." Statista, Statista Inc., 22 Oct 2021, https://www.statista.com/statistics/1276805/interest-apparel-shops-offering-click-and-collect-uk/
Eversheds Sutherland, Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation Statista, https://www.statista.com/statistics/1276805/interest-apparel-shops-offering-click-and-collect-uk/ (last visited April 28, 2025)
Share of shoppers more likely to visit an apparel store offering free click-and-collect/returns in the United Kingdom (UK) in 2021, by generation [Graph], Eversheds Sutherland, October 22, 2021. [Online]. Available: https://www.statista.com/statistics/1276805/interest-apparel-shops-offering-click-and-collect-uk/
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