A survey of leading retailers in Australia in 2021, 23 percent of the respondents indicated that click and collect was an effective customer distribution channel. Online, delivery partners, and contactless/direct to boot channels also saw high proportion of responses.
Most effective customer distribution channels for retailers during lockdowns in Australia in 2021
The Deloitte Retailers' Christmas Survey is based on a survey of senior executives of leading retailers in the Australian market.
The respondents are executive and senior management from a cross section of retailers inclusive of listed, private and foreign owned businesses.
The selection of participants is intended to provide a representative sample of large and small businesses, with most participants made up of the sub-1000 employee segment.
The geographic reach of participants is distributed between Australia, New Zealand and global retailers.
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Deloitte. (September 12, 2021). Most effective customer distribution channels for retailers during lockdowns in Australia in 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte. "Most effective customer distribution channels for retailers during lockdowns in Australia in 2021." Chart. September 12, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte. (2021). Most effective customer distribution channels for retailers during lockdowns in Australia in 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte. "Most Effective Customer Distribution Channels for Retailers during Lockdowns in Australia in 2021." Statista, Statista Inc., 12 Sep 2021, https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte, Most effective customer distribution channels for retailers during lockdowns in Australia in 2021 Statista, https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/ (last visited December 22, 2024)
Most effective customer distribution channels for retailers during lockdowns in Australia in 2021 [Graph], Deloitte, September 12, 2021. [Online]. Available: https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
