A survey of leading retailers in Australia in 2021, 23 percent of the respondents indicated that click and collect was an effective customer distribution channel. Online, delivery partners, and contactless/direct to boot channels also saw high proportion of responses.
Most effective customer distribution channels for retailers during lockdowns in Australia in 2021
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The Deloitte Retailers' Christmas Survey is based on a survey of senior executives of leading retailers in the Australian market.
The respondents are executive and senior management from a cross section of retailers inclusive of listed, private and foreign owned businesses.
The selection of participants is intended to provide a representative sample of large and small businesses, with most participants made up of the sub-1000 employee segment.
The geographic reach of participants is distributed between Australia, New Zealand and global retailers.
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Deloitte. (September 12, 2021). Most effective customer distribution channels for retailers during lockdowns in Australia in 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte. "Most effective customer distribution channels for retailers during lockdowns in Australia in 2021." Chart. September 12, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte. (2021). Most effective customer distribution channels for retailers during lockdowns in Australia in 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte. "Most Effective Customer Distribution Channels for Retailers during Lockdowns in Australia in 2021." Statista, Statista Inc., 12 Sep 2021, https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/
Deloitte, Most effective customer distribution channels for retailers during lockdowns in Australia in 2021 Statista, https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/ (last visited August 24, 2024)
Most effective customer distribution channels for retailers during lockdowns in Australia in 2021 [Graph], Deloitte, September 12, 2021. [Online]. Available: https://www.statista.com/statistics/1276565/australia-effective-customer-distribution-channels-in-lockdowns/