A survey conducted in early 2023 revealed that faster delivery was the top aspect that shoppers globally would change about their online shopping experience, named by 12 percent of respondents. Free returns came in second place, cited by seven percent of consumers surveyed, followed by a credible reviews with six percent.
Leading aspects that shoppers worldwide would change about their online shopping experience in 2023
The study was conducted in the following 18 countries: the United Kingdom, United States, France, Spain, China, Japan, Australia, Brazil, Argentina, Mexico, Colombia, India, Poland, United Arab Emirates, Netherlands, Germany, South Africa, and Thailand.
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Wunderman Thompson Commerce. (June 27, 2023). Leading aspects that shoppers worldwide would change about their online shopping experience in 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1274884/wished-changes-online-shopping-experience-global-consumers/
Wunderman Thompson Commerce. "Leading aspects that shoppers worldwide would change about their online shopping experience in 2023." Chart. June 27, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1274884/wished-changes-online-shopping-experience-global-consumers/
Wunderman Thompson Commerce. (2023). Leading aspects that shoppers worldwide would change about their online shopping experience in 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1274884/wished-changes-online-shopping-experience-global-consumers/
Wunderman Thompson Commerce. "Leading Aspects That Shoppers Worldwide Would Change about Their Online Shopping Experience in 2023." Statista, Statista Inc., 27 Jun 2023, https://www.statista.com/statistics/1274884/wished-changes-online-shopping-experience-global-consumers/
Wunderman Thompson Commerce, Leading aspects that shoppers worldwide would change about their online shopping experience in 2023 Statista, https://www.statista.com/statistics/1274884/wished-changes-online-shopping-experience-global-consumers/ (last visited December 21, 2024)
Leading aspects that shoppers worldwide would change about their online shopping experience in 2023 [Graph], Wunderman Thompson Commerce, June 27, 2023. [Online]. Available: https://www.statista.com/statistics/1274884/wished-changes-online-shopping-experience-global-consumers/
