In a survey released in early 2021, half of U.S. consumers reported abandoning online purchases because the checkout process was too slow and/or complicated. Meanwhile, 49 percent of respondents in Mexico said the same, while in Canada, it was 40 percent.
Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021
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Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021
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The source does not provide information on the number and age of respondents. Nor does it provide information on the type and date of the survey. The survey date is the date of publication.
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ClearSale. (January 12, 2021). Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021 [Graph]. In Statista. Retrieved May 16, 2025, from https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale. "Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021." Chart. January 12, 2021. Statista. Accessed May 16, 2025. https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale. (2021). Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021. Statista. Statista Inc.. Accessed: May 16, 2025. https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale. "Share of Consumers Who Have Abandoned An Online Purchase Due to Slow And/or Complicated Checkout Process in Selected Countries Worldwide as of January 2021." Statista, Statista Inc., 12 Jan 2021, https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale, Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021 Statista, https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/ (last visited May 16, 2025)
Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021 [Graph], ClearSale, January 12, 2021. [Online]. Available: https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
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