In a survey released in early 2021, half of U.S. consumers reported abandoning online purchases because the checkout process was too slow and/or complicated. Meanwhile, 49 percent of respondents in Mexico said the same, while in Canada, it was 40 percent.
Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021
The source does not provide information on the number and age of respondents. Nor does it provide information on the type and date of the survey. The survey date is the date of publication.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ClearSale. (January 12, 2021). Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale. "Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021." Chart. January 12, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale. (2021). Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale. "Share of Consumers Who Have Abandoned An Online Purchase Due to Slow And/or Complicated Checkout Process in Selected Countries Worldwide as of January 2021." Statista, Statista Inc., 12 Jan 2021, https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
ClearSale, Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021 Statista, https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/ (last visited December 22, 2024)
Share of consumers who have abandoned an online purchase due to slow and/or complicated checkout process in selected countries worldwide as of January 2021 [Graph], ClearSale, January 12, 2021. [Online]. Available: https://www.statista.com/statistics/1273699/online-purchase-abandonment-due-to-checkout-process/
