In 2021, digital challenger banks reached a new stage of maturity and appeared to start persuading more and more consumers. A survey conducted in 2021 in the United States, revelead that 21 percent of respondents used a digital-only bank, of which 79 percent indicated to be satisfied with the service received.
Primary bank usage and satisfaction in the United States 2021
Characteristic
Usage
Satisfaction
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The source does not specify the survey methodology and date.
The source adds the following information:
"The following terms were defined for consumers as:
- traditional bank account with a bank or credit union that has at least one physical location
- Digital-only bank (no physical location, e.g. SoFi Money, Varo Bank, etc.)
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Galileo Financial Technologies. (October 22, 2021). Primary bank usage and satisfaction in the United States 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1271994/primary-bank-usage-and-satisfaction-us/
Galileo Financial Technologies. "Primary bank usage and satisfaction in the United States 2021." Chart. October 22, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1271994/primary-bank-usage-and-satisfaction-us/
Galileo Financial Technologies. (2021). Primary bank usage and satisfaction in the United States 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1271994/primary-bank-usage-and-satisfaction-us/
Galileo Financial Technologies. "Primary Bank Usage and Satisfaction in The United States 2021." Statista, Statista Inc., 22 Oct 2021, https://www.statista.com/statistics/1271994/primary-bank-usage-and-satisfaction-us/
Galileo Financial Technologies, Primary bank usage and satisfaction in the United States 2021 Statista, https://www.statista.com/statistics/1271994/primary-bank-usage-and-satisfaction-us/ (last visited August 24, 2024)
Primary bank usage and satisfaction in the United States 2021 [Graph], Galileo Financial Technologies, October 22, 2021. [Online]. Available: https://www.statista.com/statistics/1271994/primary-bank-usage-and-satisfaction-us/