NHS England staff experiencing abuse or physical violence 2022

In 2022, over a quarter of surveyed NHS staff had experienced harassment, bullying, or abuse at work from a patient/service user, a connection to that service user, or other members of the public in the past 12 months. For those in Ambulance Trusts, the share is much higher. Around one in seventh staff also reported experiencing physical violence and again staff within Ambulance Trusts were more likely to report such.

Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2022

Characteristic	Personally experienced harassment, bullying or abuse - National Average	Personally experienced harassment, bullying or abuse - Ambulance Trusts	Personally experienced physical violence - National Nverage	Personally experienced physical violence - Ambulance Trusts
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Release date

March 2023

More information

Region

United Kingdom (England)

Survey time period

2016-2022

Number of respondents

636,348 respondents

Special properties

NHS staff

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows:
"In the last 12 months, how many times have you personally experienced harassment, bullying or abuse at work from patients/service users, their relatives or other members of the public?"
"In the last 12 months how many times have you personally experienced physical violence at work from patients / service users, their relatives or other members of the public?"
2016 n= 408,807
2017 n= 472,002.
2018 n= 480,540
2019 n= 551,420
2020 n = 570,607
2021 n = 619,108

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