In 2023, over a quarter of surveyed NHS staff had experienced harassment, bullying, or abuse at work from a patient/service user, a connection to that service user, or other members of the public in the past 12 months. For those in Ambulance Trusts, the share is much higher. Around 15 percent of staff also reported experiencing physical violence, and again, staff within Ambulance Trusts were more likely to report such.
Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2023
Characteristic
Personally experienced harassment, bullying or abuse - National Average
Personally experienced harassment, bullying or abuse - Ambulance Trusts
Personally experienced physical violence - National Nverage
This question was phrased by the source as follows: Q13a "In the last 12 months, how many times have you personally experienced harassment, bullying or abuse at work from patients/service users, their relatives or other members of the public?"Â Q14a "In the last 12 months how many times have you personally experienced physical violence at work from patients / service users, their relatives or other members of the public?" 2016 n= 408,807 2017 n= 472,002. 2018 n= 480,540 2019 n= 551,420 2020 n = 570,607 2021 n = 619,108 2022 n = 636,348
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NHS. (March 7, 2024). Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1271542/nhs-england-staff-experiencing-abuse-or-physical-violence/
NHS. "Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2023." Chart. March 7, 2024. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1271542/nhs-england-staff-experiencing-abuse-or-physical-violence/
NHS. (2024). Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1271542/nhs-england-staff-experiencing-abuse-or-physical-violence/
NHS. "Share of Nhs England Staff Who Have Experienced Harassment, Bullying, or Abuse at Work from Patients/Service Users, Their Relatives or Other Public in past 12 Months 2016-2023." Statista, Statista Inc., 7 Mar 2024, https://www.statista.com/statistics/1271542/nhs-england-staff-experiencing-abuse-or-physical-violence/
NHS, Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2023 Statista, https://www.statista.com/statistics/1271542/nhs-england-staff-experiencing-abuse-or-physical-violence/ (last visited July 22, 2024)
Share of NHS England staff who have experienced harassment, bullying, or abuse at work from patients/service users, their relatives or other public in past 12 months 2016-2023 [Graph], NHS, March 7, 2024. [Online]. Available: https://www.statista.com/statistics/1271542/nhs-england-staff-experiencing-abuse-or-physical-violence/