According to a survey of citizens in the European Union (EU) conducted at the end of 2020, 38 percent of respondents in Luxembourg make regular usage of online instant services or applications for voice or video calls within the European Union. By comparison, approximately two in 10 respondents in the country reported never using online communication services to call or video call other users based in the EU. Spain and Portugal were among the countries with the lowest usage rate of online instant communication services, with 88 percent and 85 percent of respondents reporting never using such services to reach EU contacts, respectively.
Frequency of using an online instant service or application to for voice or video calls with contacts within the European Union (EU) in 2020, by country
Characteristic
Daily usage
Regular usage
Ocasional usage
Never
Don't know
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The full question was phrased as follows: ''How often do you do any of the following from the country where you live? Make international calls using Internet applications, including video calls (VoIP) within the EU. This excludes calling a phone number. (%)''
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European Commission. (June 15, 2021). Frequency of using an online instant service or application to for voice or video calls with contacts within the European Union (EU) in 2020, by country [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1270187/online-voice-and-video-calls-frequency-eu-by-country/
European Commission. "Frequency of using an online instant service or application to for voice or video calls with contacts within the European Union (EU) in 2020, by country." Chart. June 15, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1270187/online-voice-and-video-calls-frequency-eu-by-country/
European Commission. (2021). Frequency of using an online instant service or application to for voice or video calls with contacts within the European Union (EU) in 2020, by country. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1270187/online-voice-and-video-calls-frequency-eu-by-country/
European Commission. "Frequency of Using An Online Instant Service or Application to for Voice or Video Calls with Contacts within The European Union (Eu) in 2020, by Country." Statista, Statista Inc., 15 Jun 2021, https://www.statista.com/statistics/1270187/online-voice-and-video-calls-frequency-eu-by-country/
European Commission, Frequency of using an online instant service or application to for voice or video calls with contacts within the European Union (EU) in 2020, by country Statista, https://www.statista.com/statistics/1270187/online-voice-and-video-calls-frequency-eu-by-country/ (last visited July 22, 2024)
Frequency of using an online instant service or application to for voice or video calls with contacts within the European Union (EU) in 2020, by country [Graph], European Commission, June 15, 2021. [Online]. Available: https://www.statista.com/statistics/1270187/online-voice-and-video-calls-frequency-eu-by-country/
