A survey conducted in 2022 among legal services users in the United Kingdom revelead that many clients were wary of using legal services delivered through artifical intelligence. The main barrier to the use of this technology among legal services users appeared to be a lack of trust in artificial intelligence technology. Other barriers indicated by respondents included concerns over data security as well as a lack of confidence in using the technology. On the other hand, many consumers recognised that AI technology has become more user-friendly in comparison to 2020.
Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022
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Legal Services Consumer Panel. (July 5, 2022). Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1266130/consumer-barriers-to-using-ai-legal-services-in-uk/
Legal Services Consumer Panel. "Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022." Chart. July 5, 2022. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1266130/consumer-barriers-to-using-ai-legal-services-in-uk/
Legal Services Consumer Panel. (2022). Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1266130/consumer-barriers-to-using-ai-legal-services-in-uk/
Legal Services Consumer Panel. "Factors Consumers Consider as Barriers to Using Legal Services Delivered through Artificial Intelligence in The United Kingdom from 2020 to 2022." Statista, Statista Inc., 5 Jul 2022, https://www.statista.com/statistics/1266130/consumer-barriers-to-using-ai-legal-services-in-uk/
Legal Services Consumer Panel, Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022 Statista, https://www.statista.com/statistics/1266130/consumer-barriers-to-using-ai-legal-services-in-uk/ (last visited November 21, 2024)
Factors consumers consider as barriers to using legal services delivered through artificial intelligence in the United Kingdom from 2020 to 2022 [Graph], Legal Services Consumer Panel, July 5, 2022. [Online]. Available: https://www.statista.com/statistics/1266130/consumer-barriers-to-using-ai-legal-services-in-uk/
