According to a survey among consumers in France in June 2021, almost half of the respondents said that a fast and reliable delivery was a significant feature of their online shopping experience. In France, consumers mostly mentioned two other benefits of online shopping: in-stock availability of the items they are looking for and a good returns policy, accounting for 42 percent and 31 percent of respondents, respectively.
Most important attributes when shopping online among consumers in France as of March 2021
individuals who shopped online at least once in the previous year
Method of interview
Online survey
Supplementary notes
Original survey question: In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)
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PwC. (June 30, 2021). Most important attributes when shopping online among consumers in France as of March 2021 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1265683/france-favorite-online-retail-service-attributes/
PwC. "Most important attributes when shopping online among consumers in France as of March 2021." Chart. June 30, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1265683/france-favorite-online-retail-service-attributes/
PwC. (2021). Most important attributes when shopping online among consumers in France as of March 2021. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1265683/france-favorite-online-retail-service-attributes/
PwC. "Most Important Attributes When Shopping Online among Consumers in France as of March 2021." Statista, Statista Inc., 30 Jun 2021, https://www.statista.com/statistics/1265683/france-favorite-online-retail-service-attributes/
PwC, Most important attributes when shopping online among consumers in France as of March 2021 Statista, https://www.statista.com/statistics/1265683/france-favorite-online-retail-service-attributes/ (last visited December 23, 2024)
Most important attributes when shopping online among consumers in France as of March 2021 [Graph], PwC, June 30, 2021. [Online]. Available: https://www.statista.com/statistics/1265683/france-favorite-online-retail-service-attributes/