According to a survey among consumers in Canada in March 2021, half of the respondents said that the in-stock availability of the products they want was a significant feature of their online shopping experience. In Canada, consumers have mentioned two other benefits of online shopping: fast and reliable delivery and a good returns policy, accounting for 44 percent and 38 percent of respondents, respectively.
Most favored online retail service attributes chosen by consumers in Canada as of March 2021
Characteristic
Share of respondents
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individuals who shopped online at least once in the previous year
Method of interview
Online survey
Supplementary notes
Original survey question: In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)
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PwC. (June 30, 2021). Most favored online retail service attributes chosen by consumers in Canada as of March 2021 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1265676/canada-favorite-online-retail-service-attributes/
PwC. "Most favored online retail service attributes chosen by consumers in Canada as of March 2021." Chart. June 30, 2021. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1265676/canada-favorite-online-retail-service-attributes/
PwC. (2021). Most favored online retail service attributes chosen by consumers in Canada as of March 2021. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1265676/canada-favorite-online-retail-service-attributes/
PwC. "Most Favored Online Retail Service Attributes Chosen by Consumers in Canada as of March 2021." Statista, Statista Inc., 30 Jun 2021, https://www.statista.com/statistics/1265676/canada-favorite-online-retail-service-attributes/
PwC, Most favored online retail service attributes chosen by consumers in Canada as of March 2021 Statista, https://www.statista.com/statistics/1265676/canada-favorite-online-retail-service-attributes/ (last visited August 25, 2024)
Most favored online retail service attributes chosen by consumers in Canada as of March 2021 [Graph], PwC, June 30, 2021. [Online]. Available: https://www.statista.com/statistics/1265676/canada-favorite-online-retail-service-attributes/