Favorite attributes for online shopping by consumers in the Netherlands 2021

Published by
Koen van Gelder,
Jul 11, 2023
According to a survey conducted in March 2021, four out of ten consumers in the Netherlands stated that fast and reliable delivery was a relevant feature for them when buying online. The second most valuable attribute for internet shopping in the Netherlands was a good return policy and in-stock availability, each mentioned by 38 percent of respondents.

Most relevant attributes for online shopping among consumers in the Netherlands as of March 2021

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Release date

June 2021

Region

Netherlands

Survey time period

March 2021

Age group

18 years and older

Special properties

individuals who shopped online at least once in the previous year*

Method of interview

Online survey

Supplementary notes

* The study was conducted among 8,738 consumers across 22 territories.

Original survey question: In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three).

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Statistics on " E-commerce in the Netherlands "

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Market size

7

Penetration

5

Online shopping

7

Biggest e-tailers

7

Online payment

6

Further related statistics

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Topics

E-commerce in the NetherlandsE-commerce in the European UnionE-commerce in BelgiumOnline fashion in the NetherlandsOnline grocery shopping in the Netherlands
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