According to a May 2021 survey of consumers in the United States and Australia, 71 percent of respondents indicated phone calls as their currently most used channel to communicate with a small business. E-mail followed, with 48 percent of respondents reporting they usually use this channel. Text messages and messaging apps were the least used communication channels consumers turned to when in need of reaching a business, with 28 percent and eight percent of respondents indicating these as their preferred methods.
Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021
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Podium. (July 22, 2021). Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021 [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium. "Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021." Chart. July 22, 2021. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium. (2021). Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium. "Most Used Communication Channels by Consumers in The United States and Australia to Reach Small Businesses as of May 2021." Statista, Statista Inc., 22 Jul 2021, https://www.statista.com/statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium, Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021 Statista, https://www.statista.com/statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/ (last visited December 26, 2024)
Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021 [Graph], Podium, July 22, 2021. [Online]. Available: https://www.statista.com/statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
