![Julia Faria](https://cdn.statcdn.com/static/../CMS/contactperson/ERI2636_1625225121.png)
Leading channels to contact businesses for consumers in U.S. and Australia 2021
According to a May 2021 survey of consumers in the United States and Australia, 71 percent of respondents indicated phone calls as their currently most used channel to communicate with a small business. E-mail followed, with 48 percent of respondents reporting they usually use this channel. Text messages and messaging apps were the least used communication channels consumers turned to when in need of reaching a business, with 28 percent and eight percent of respondents indicating these as their preferred methods.