Global usage growth of messaging channels for customer service 2020

Leading messaging channels used for customer service by companies worldwide in 2020, by year-over year usage growth

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Release date

March 2021

Region

Worldwide

Survey time period

2020

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Statistics on " Mobile messenger and communication apps "

Other statistics that may interest you Mobile messenger and communication apps

Overview

4

Benchmark

5

Usage and reach

5

Mainstream messengers

8

Privacy focus

6

Regional spotlight: Messaging apps in China and East Asia

5

Spotlight: Messenger apps for work

8

Further related statistics

9
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics
  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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