According to a survey of television, radio, and multimedia broadcasters in New Zealand in 2021, the majority of respondents who had a complaint determined by the Broadcasting Standards Authority (BSA) were satisfied with the overall handling of the complaint by the BSA. The Broadcasting Standards Authority was established in 1989 and is tasked with determining and ensuring compliance with Codes of Broadcasting Practice on free-to-air television, pay television, and radio.
Overall satisfaction with the Broadcasting Standards Authority (BSA) complaint handling among broadcasters in New Zealand in 2021
among television, radio, and multimedia broadcaster respondents who had a complaint determined by the BSA in the last 12 months
Supplementary notes
The survey asked: How would you rate BSA's management of the complaints process, from a formal complaint first being referred to the BSA until the decision is released, in terms of...
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NielsenIQ. (July 27, 2021). Overall satisfaction with the Broadcasting Standards Authority (BSA) complaint handling among broadcasters in New Zealand in 2021 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1259152/new-zealand-satisfaction-with-bsa-complaint-handling/
NielsenIQ. "Overall satisfaction with the Broadcasting Standards Authority (BSA) complaint handling among broadcasters in New Zealand in 2021." Chart. July 27, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1259152/new-zealand-satisfaction-with-bsa-complaint-handling/
NielsenIQ. (2021). Overall satisfaction with the Broadcasting Standards Authority (BSA) complaint handling among broadcasters in New Zealand in 2021. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1259152/new-zealand-satisfaction-with-bsa-complaint-handling/
NielsenIQ. "Overall Satisfaction with The Broadcasting Standards Authority (Bsa) Complaint Handling among Broadcasters in New Zealand in 2021." Statista, Statista Inc., 27 Jul 2021, https://www.statista.com/statistics/1259152/new-zealand-satisfaction-with-bsa-complaint-handling/
NielsenIQ, Overall satisfaction with the Broadcasting Standards Authority (BSA) complaint handling among broadcasters in New Zealand in 2021 Statista, https://www.statista.com/statistics/1259152/new-zealand-satisfaction-with-bsa-complaint-handling/ (last visited November 21, 2024)
Overall satisfaction with the Broadcasting Standards Authority (BSA) complaint handling among broadcasters in New Zealand in 2021 [Graph], NielsenIQ, July 27, 2021. [Online]. Available: https://www.statista.com/statistics/1259152/new-zealand-satisfaction-with-bsa-complaint-handling/
