User satisfaction with e-government services South Korea 2012-2023

Published by L. Yoon, Aug 22, 2024

According to a survey conducted in South Korea in 2023, around 44 percent of respondents said they were satisfied with e-government services provided by the South Korean government. Overall, nearly 94 percent of respondents were either very satisfied, satisfied, or somewhat satisfied with the service, indicating a very high level of satisfaction with online government services in South Korea.

Overall satisfaction with e-government services in South Korea from 2012 to 2023

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Release date

April 2024

Region

South Korea

Survey time period

2012 to 2023

Number of respondents

37,524,083 respondents*

Age group

16-74 years

Method of interview

Face-to-face interview, online survey

Supplementary notes

Figures have been rounded.

* Respondents count by year was as follows:
2012: 19,494,511
2013: 22,436,516
2014: 29,417,277
2015: 31,429,582
2016: 34,650,235
2017: 35,397,343
2018: 36,106,376
2019: 34,569,354
2020: 36,893,177
2021: 37,307,599
2022: 38,215,932
2023: 37,524,083

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