According to a survey conducted in 2020, around 64.6 percent of the responded industrial factories in Thailand still used the Industry 1.0 technology for the purpose of customer relationship management. In comparison, about 0.2 percent of the surveyed factories used the advanced Industry 4.0 technology for the same purpose.
Usage of digital technology for customer relationship management among industrial factories in Thailand in 2020, by industrial era
among five types of industrial factories across the country including food, textile, electronics, automotive, and machinery sectors
Supplementary notes
Industry 0.0: the era of using simple tools or equipment from nature and using animals in production.
Industry 1.0 (mechanization): the first generation of steam power and machines were used instead of human and animal labor.
Industry 2.0 (electrification): the era of electric power and using electric motor manufacturing to replace the steam engine. The mass production was born.
Industry 3.0 (digitization): the era of computational, digital, and robot manufacturing. Robots are being used to replace human labor.
Industry 4.0 (internet/connection): the new era of integration between technology and digital systems to control the operation of machines, by allowing machines to communicate among themselves via the internet or cyber system in order to produce a wide variety of products that meet the specific needs of each customer.
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DEPA. (January 18, 2021). Usage of digital technology for customer relationship management among industrial factories in Thailand in 2020, by industrial era [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1251592/thailand-digital-technology-use-for-customer-relations-among-factories-by-industrial-era/
DEPA. "Usage of digital technology for customer relationship management among industrial factories in Thailand in 2020, by industrial era." Chart. January 18, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1251592/thailand-digital-technology-use-for-customer-relations-among-factories-by-industrial-era/
DEPA. (2021). Usage of digital technology for customer relationship management among industrial factories in Thailand in 2020, by industrial era. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1251592/thailand-digital-technology-use-for-customer-relations-among-factories-by-industrial-era/
DEPA. "Usage of Digital Technology for Customer Relationship Management among Industrial Factories in Thailand in 2020, by Industrial Era." Statista, Statista Inc., 18 Jan 2021, https://www.statista.com/statistics/1251592/thailand-digital-technology-use-for-customer-relations-among-factories-by-industrial-era/
DEPA, Usage of digital technology for customer relationship management among industrial factories in Thailand in 2020, by industrial era Statista, https://www.statista.com/statistics/1251592/thailand-digital-technology-use-for-customer-relations-among-factories-by-industrial-era/ (last visited November 21, 2024)
Usage of digital technology for customer relationship management among industrial factories in Thailand in 2020, by industrial era [Graph], DEPA, January 18, 2021. [Online]. Available: https://www.statista.com/statistics/1251592/thailand-digital-technology-use-for-customer-relations-among-factories-by-industrial-era/
