At the start of 2021, hoteliers in Asia, Europe, and North America, were surveyed on the likelihood of them implementing guest messaging (mobile chat) solutions in the next 12 months. The majority of respondents,
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percent, stated that they were likely to implement guest messaging solutions in the next year. Meanwhile,
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percent of respondents stated that they already had guest messaging solutions in place.
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Likelihood of hoteliers implementing guest messaging (mobile chat) solutions in the next 12 months worldwide as of February 2021
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Shiji Group. (June 1, 2021). Likelihood of hoteliers implementing guest messaging (mobile chat) solutions in the next 12 months worldwide as of February 2021 [Graph]. In Statista. Retrieved August 15, 2025, from https://www.statista.com/statistics/1250406/hoteliers-implementing-guest-messaging-solutions/
Shiji Group. "Likelihood of hoteliers implementing guest messaging (mobile chat) solutions in the next 12 months worldwide as of February 2021." Chart. June 1, 2021. Statista. Accessed August 15, 2025. https://www.statista.com/statistics/1250406/hoteliers-implementing-guest-messaging-solutions/
Shiji Group. (2021). Likelihood of hoteliers implementing guest messaging (mobile chat) solutions in the next 12 months worldwide as of February 2021. Statista. Statista Inc.. Accessed: August 15, 2025. https://www.statista.com/statistics/1250406/hoteliers-implementing-guest-messaging-solutions/
Shiji Group. "Likelihood of Hoteliers Implementing Guest Messaging (Mobile Chat) Solutions in The next 12 Months Worldwide as of February 2021." Statista, Statista Inc., 1 Jun 2021, https://www.statista.com/statistics/1250406/hoteliers-implementing-guest-messaging-solutions/
Shiji Group, Likelihood of hoteliers implementing guest messaging (mobile chat) solutions in the next 12 months worldwide as of February 2021 Statista, https://www.statista.com/statistics/1250406/hoteliers-implementing-guest-messaging-solutions/ (last visited August 15, 2025)
Likelihood of hoteliers implementing guest messaging (mobile chat) solutions in the next 12 months worldwide as of February 2021 [Graph], Shiji Group, June 1, 2021. [Online]. Available: https://www.statista.com/statistics/1250406/hoteliers-implementing-guest-messaging-solutions/
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