Share of travel/hospitality companies incorporating digitalization worldwide 2020

Published by Statista Research Department, Jul 21, 2021
In 2020, executives in the global travel and hospitality industry were surveyed on whether their organization had an individual or team directly responsible for digital transformation. The majority of respondents, 27 percent, stated that their organization had a cross-functional team for digital transformation. Meanwhile, 16 percent of respondents, respectively, stated that they either had a third-party partner, such as a consultant or agency, or no one responsible for digital transformation.

Share of travel and hospitality companies that have an individual or team directly responsible for digital transformation worldwide in 2020

CharacteristicShare of respondents
Yes, there is a cross-functional team 27%
Yes, there is one central integrated person that manages this 24%
Yes, but the person/team operates as a seperate innovation hub 17%
Yes, we have a third-party partner like a consultant or agency 16%
No, we do not have anyone responsible for digital transformation 16%
Showing entries 1 to 5 (5 entries in total)
Created with Highcharts 7.2.2Share of respondents27%27%24%24%17%17%16%16%16%16%Yes, there is a cross-functional teamYes, there is one central integrated person that manages thisYes, but the person/team operates as a seperate innovation hubYes, we have a third-party partner like a consultant or agencyNo, we do not have anyone responsible for digital transformation
0%10%20%30%2.5%5%7.5%12.5%15%17.5%22.5%25%27.5%

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Release date

August 2020

Region

Worldwide

Survey time period

mid-2020

Number of respondents

almost 1,000

Special properties

most respondents were in executive level positions as either managers, directors, or vice presidents, a significant minority held C-level positions at their organizations

Supplementary notes

The source phrased the question as, "Does your organization have an individual or team directly responsible for digital transformation?"

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