Nearly one-half of Russians would refuse to use bank cards if provided services were not free of fees. More than one-quarter of respondents reported the willingness to pay up to 100 Russian rubles to use their bank cards.
Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021
The survey was conducted by tablet-assisted personal interview (TAPI).
The exact survey question was phrased as follows: "Let's imagine that the fee for servicing your primary card has grown / card service has become paid. At what amount of service fee per month will you refuse to use this card?"
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Moscow School of Management SKOLKOVO. (May 3, 2021). Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021 [Graph]. In Statista. Retrieved November 20, 2024, from https://www.statista.com/statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO. "Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021." Chart. May 3, 2021. Statista. Accessed November 20, 2024. https://www.statista.com/statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO. (2021). Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021. Statista. Statista Inc.. Accessed: November 20, 2024. https://www.statista.com/statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO. "Customer Survey on Acceptable Service Fee for Bank Cards to Continue Using That Service in Russia in 2021." Statista, Statista Inc., 3 May 2021, https://www.statista.com/statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO, Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021 Statista, https://www.statista.com/statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/ (last visited November 20, 2024)
Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021 [Graph], Moscow School of Management SKOLKOVO, May 3, 2021. [Online]. Available: https://www.statista.com/statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/