In March 2021, 26 percent of micro and small enterprises in Kenya registered an increase in the number of customers paying digitally. The usage of digital payments was, however, stronger in 2020, when the lockdown was implemented to contain the coronavirus (COVID-19). Between April and July that year, 58 percent of small businesses recorded an increment in the number of clients paying through digital methods.
Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021
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Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021
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November 30 to December 14, 2020; and March 15 to 26, 2021
Number of respondents
603 and 442 business owners*
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The survey was conducted over two waves. According to the source, "to track the progress of businesses in the sample, the wave two survey went back to the 603 businesses owners that were active in February 2020 and attempted to reinterview them in March 2021. In wave two, only 492 businesses could be traced from the
original wave one sample of 603, and 442 business owners agreed to
participate and completed the interview".
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Central Bank of Kenya. (June 25, 2021). Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021 [Graph]. In Statista. Retrieved May 12, 2025, from https://www.statista.com/statistics/1249110/increase-in-number-of-customers-paying-digitally-in-kenya/
Central Bank of Kenya. "Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021." Chart. June 25, 2021. Statista. Accessed May 12, 2025. https://www.statista.com/statistics/1249110/increase-in-number-of-customers-paying-digitally-in-kenya/
Central Bank of Kenya. (2021). Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021. Statista. Statista Inc.. Accessed: May 12, 2025. https://www.statista.com/statistics/1249110/increase-in-number-of-customers-paying-digitally-in-kenya/
Central Bank of Kenya. "Percentage of Micro and Small Businesses Registering Increase in Customers Paying Digitally in Kenya as of 2020 and 2021." Statista, Statista Inc., 25 Jun 2021, https://www.statista.com/statistics/1249110/increase-in-number-of-customers-paying-digitally-in-kenya/
Central Bank of Kenya, Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021 Statista, https://www.statista.com/statistics/1249110/increase-in-number-of-customers-paying-digitally-in-kenya/ (last visited May 12, 2025)
Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021 [Graph], Central Bank of Kenya, June 25, 2021. [Online]. Available: https://www.statista.com/statistics/1249110/increase-in-number-of-customers-paying-digitally-in-kenya/
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