The majority of bottom-quartile performing organizations (based on ratings from 15 key IT activities) currently were predigital or have pilot programs operating models as of 2020. Whereas the most top-quartile performers are digitally integrated or even fully digital, which means all technology-delivery teams operate in a digital manner, using entirely modern software infrastructure, and tools.
Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers
125 = top-quartile respondents (who reported an average effectiveness score in top 25% of the sample, based on rating of 15 key IT activities) and 120 = bottom-quartile respondents
Method of interview
Online survey
Supplementary notes
* A group of delivery teams that is dedicated to building products and is largely separate from the traditional technology organization.
** Teams are not siloed or incubated and are governed by a single operating model.
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McKinsey & Company. (March 11, 2021). Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1248930/companies-technology-operating-models/
McKinsey & Company. "Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers." Chart. March 11, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1248930/companies-technology-operating-models/
McKinsey & Company. (2021). Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1248930/companies-technology-operating-models/
McKinsey & Company. "Organizations' Current Technology Operating Model as of 2020, by Top- and Bottom-quartile Performers." Statista, Statista Inc., 11 Mar 2021, https://www.statista.com/statistics/1248930/companies-technology-operating-models/
McKinsey & Company, Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers Statista, https://www.statista.com/statistics/1248930/companies-technology-operating-models/ (last visited December 23, 2024)
Organizations' current technology operating model as of 2020, by top- and bottom-quartile performers [Graph], McKinsey & Company, March 11, 2021. [Online]. Available: https://www.statista.com/statistics/1248930/companies-technology-operating-models/
