Opinion on smart meters installation in Great Britain 2018-2021

Published by Statista Research Department, Jun 28, 2024
According to a 2021 survey, the majority of smart meter users in Great Britain were satisfied with the installation process. In the second quarter of 2021, the satisfaction rate stood at 77 percent, a decrease of four percentage points compared to the previous quarter. By comparison, dissatisfaction level is considerably lower, at 11 percent in the second quarter of 2021.

In 2016, Great Britain made smart meters mandatory. Energy suppliers are required to offer gas and electricity smart meters to all domestic and small business customers, by the end of 2025. Besides bringing more awareness of the current consumption to the consumers, smart meters are deemed fundamental to the energy market transition, and for the country to achieve its zero emissions target by 2050.

Quarterly satisfaction with smart meter installation process in Great Britain from the Q4 2018 to Q2 2021

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Release date

September 2021

Region

United Kingdom (Great Britain)

Survey time period

Q4 2018 to Q2 2021

Number of respondents

260 responents*

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

* Survey base: all people with smart meters installed in the last six months.

Question posed as 'How dissatisfied or satisfied were you with the process you went through to have a smart meter installed?'

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Overview

4

Residential rollout

5

Non-residential rollout

5

Smart meter penetration

4

Consumer perceptions

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