The Digital Economy and Society Index (DESI) ranked Germany and Croatia as the European Union member states with the highest online services completion scores in both 2021 and 2022. Online service completion indicates whether public administration services can be accessed completely online. Finland, Greece, and Denmark also attained a high score in the examined period, while Romania, Lithuania, and Bulgaria presented lower scores, while Estonia and Poland showed no online services completion.
Development of online service completion in the European Union from 2021 to 2022, by country
(index score)
Definition Online Service Completion: The share of administrative steps related to major life events (birth of a child, new residence, etc) that can be done online. The following life events are included in the scope: Regular business operations and Business Start-up, Moving, Owning and driving a car, Starting a small claims procedure, Family, Career and Studying
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
European Commission. (July 28, 2022). Development of online service completion in the European Union from 2021 to 2022, by country (index score) [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/1245763/eu-online-service-completion/
European Commission. "Development of online service completion in the European Union from 2021 to 2022, by country (index score)." Chart. July 28, 2022. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/1245763/eu-online-service-completion/
European Commission. (2022). Development of online service completion in the European Union from 2021 to 2022, by country (index score). Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/1245763/eu-online-service-completion/
European Commission. "Development of Online Service Completion in The European Union from 2021 to 2022, by Country (Index Score)." Statista, Statista Inc., 28 Jul 2022, https://www.statista.com/statistics/1245763/eu-online-service-completion/
European Commission, Development of online service completion in the European Union from 2021 to 2022, by country (index score) Statista, https://www.statista.com/statistics/1245763/eu-online-service-completion/ (last visited October 02, 2024)
Development of online service completion in the European Union from 2021 to 2022, by country (index score) [Graph], European Commission, July 28, 2022. [Online]. Available: https://www.statista.com/statistics/1245763/eu-online-service-completion/
