In 2020, users in Finland were the most active European citizens for internet use, online activities, and transactions combined. The country ranked first on the Digital Economy and Society Index (DESI) with a score of 76.34, followed by Sweden with almost 76 points, and the Netherlands with 75.21 points. Romania, Bulgaria, and Italy ranked last, with their citizens performing the lowest number of activities online in the examined year.
Countries in the European Union with the most active internet users in 2020, by online services
(index score)
Characteristic
Internet use
Activities online
Transactions
Finland
22.73
34.67
18.94
Sweden
23.55
34.39
18.02
Netherlands
23.36
31.68
20.17
Denmark
23.54
32.67
18.95
United Kingdom
23
31.49
18.82
Malta
18.32
31.87
15.72
Estonia
20.58
28.33
16.51
Ireland
20.15
26.69
15.24
Germany
21.88
22.73
16.95
Belgium
20.77
24.15
16.25
Spain
20.11
28.16
12.5
Luxembourg
22.66
21.6
14.59
European Union
19.3
24.13
14.59
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including the United Kingdom, EU averages are calculated for 28 Member States
Supplementary notes
DESI Use of Internet Dimension [is] calculated as the weighted average of the three sub-dimensions: 3a Internet Use (25%), 3b Activities Online (50%), 3c Transactions (25%).
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European Commission. (March 8, 2021). Countries in the European Union with the most active internet users in 2020, by online services (index score) [Graph]. In Statista. Retrieved April 25, 2025, from https://www.statista.com/statistics/1245664/eu-internet-use-by-service/
European Commission. "Countries in the European Union with the most active internet users in 2020, by online services (index score)." Chart. March 8, 2021. Statista. Accessed April 25, 2025. https://www.statista.com/statistics/1245664/eu-internet-use-by-service/
European Commission. (2021). Countries in the European Union with the most active internet users in 2020, by online services (index score). Statista. Statista Inc.. Accessed: April 25, 2025. https://www.statista.com/statistics/1245664/eu-internet-use-by-service/
European Commission. "Countries in The European Union with The Most Active Internet Users in 2020, by Online Services (Index Score)." Statista, Statista Inc., 8 Mar 2021, https://www.statista.com/statistics/1245664/eu-internet-use-by-service/
European Commission, Countries in the European Union with the most active internet users in 2020, by online services (index score) Statista, https://www.statista.com/statistics/1245664/eu-internet-use-by-service/ (last visited April 25, 2025)
Countries in the European Union with the most active internet users in 2020, by online services (index score) [Graph], European Commission, March 8, 2021. [Online]. Available: https://www.statista.com/statistics/1245664/eu-internet-use-by-service/
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