Acccording to a survey, 16 percent of the leading Italian retailers introduced a CRM system in 2020. However, business intelligence was the most important back-end tecnology, as 76 percent of surveyed retailers implemented it already before 2020. In-store monitoring was also considered essential, as 72 percent of the leading Italian retailers used technologies to monitor processes and activities in the physical stores in the past, while 10 percent of them decided to do so in 2020.
Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Osservatori Digital Innovation. (February 10, 2021). Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation. "Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology." Chart. February 10, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation. (2021). Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation. "Share of Top Retailers Implementing Back-end Technologies in Italy in 2019 and 2020, by Type of Technology." Statista, Statista Inc., 10 Feb 2021, https://www.statista.com/statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation, Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology Statista, https://www.statista.com/statistics/1244501/back-end-retail-technologies-implemented-in-italy/ (last visited November 22, 2024)
Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology [Graph], Osservatori Digital Innovation, February 10, 2021. [Online]. Available: https://www.statista.com/statistics/1244501/back-end-retail-technologies-implemented-in-italy/
