One-third of the respondents encountered difficulties accessing a bank branch or their bank accounts in Angola due to the coronavirus (COVID-19) pandemic. Long queues and extended waiting time was the main challenge reported. In November 2020, 79 percent of respondents declared facing the issue in bank branches, whereas 37 percent had the same problem while using automated teller machines (ATMs). Despite movement restrictions due to the COVID-19 outbreak, a large share of the Angolans surveyed went to a bank branch in the same period.
Challenges faced by bank customers during COVID-19 pandemic in Angola as of November 2020
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Market Intelligence Research Angola. (February 12, 2021). Challenges faced by bank customers during COVID-19 pandemic in Angola as of November 2020 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1244347/challenges-for-banking-during-covid-19-in-angola/
Market Intelligence Research Angola. "Challenges faced by bank customers during COVID-19 pandemic in Angola as of November 2020." Chart. February 12, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1244347/challenges-for-banking-during-covid-19-in-angola/
Market Intelligence Research Angola. (2021). Challenges faced by bank customers during COVID-19 pandemic in Angola as of November 2020. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1244347/challenges-for-banking-during-covid-19-in-angola/
Market Intelligence Research Angola. "Challenges Faced by Bank Customers during Covid-19 Pandemic in Angola as of November 2020." Statista, Statista Inc., 12 Feb 2021, https://www.statista.com/statistics/1244347/challenges-for-banking-during-covid-19-in-angola/
Market Intelligence Research Angola, Challenges faced by bank customers during COVID-19 pandemic in Angola as of November 2020 Statista, https://www.statista.com/statistics/1244347/challenges-for-banking-during-covid-19-in-angola/ (last visited December 23, 2024)
Challenges faced by bank customers during COVID-19 pandemic in Angola as of November 2020 [Graph], Market Intelligence Research Angola, February 12, 2021. [Online]. Available: https://www.statista.com/statistics/1244347/challenges-for-banking-during-covid-19-in-angola/
