Most important attributes to online shopping during the pandemic U.S. 2020

Published by
Koen van Gelder,
Jul 11, 2023
In a survey published in March 2021, U.S. consumers were asked about the important attributes while shopping online in view of the current coronavirus and lockdown measures. The most popular answers provided by respondents were in-stock availability of desired items and fast and reliable delivery, with 43 percent of respondents citing these as the most important attributes to them.

In the current climate, which of the following attributes are important to you when shopping online?

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Source

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Release date

March 2021

Region

United States

Survey time period

November 2020

Number of respondents

Approximately 8,700*

Age group

18 years and older

Supplementary notes

Data reflect respondents' top three answers.

* Total sample size for 22 territories surveyed. The number of respondents for individual countries/regions was not provided by the source.

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