Number of consumer affair consultations for online shopping in Japan 2017-2022

Published by C. Diep, Feb 13, 2024
In 2022, the number of consumer affair consultations related to online mail-orders in Japan amounted to around 253.2 thousand cases. Online shopping is a purchase method with one of the highest number of cases registered in that year, with troubles related to physical merchandises accounting for the majority of consultation cases.

Number of consumer affair consultation cases regarding online mail-order in Japan from 2017 to 2022 (in 1,000s)

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Release date

June 2023

Region

Japan

Survey time period

2017 to 2022

Supplementary notes

Cases reported through Practical Living Information Online Network System (PIO-NET) operated by the National Consumers Affairs Center.
Data prior to 2018 come from previous reports.
Values have been rounded.

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Statistics on " B2C e-commerce in Japan "

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Segments

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B2C services

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Marketplaces

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Shopping behavior

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Purchase decisions

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