Banks in East Africa projected an increase in the use of digital channels by customers in 2021. Over 60 percent of representatives of the banking industry expected that more than 75 percent of customer transactions would be conducted through digital channels. In 2017, only eight percent of the respondents cited a usage of digital channels of over 75 percent.
Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021
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PwC. (May 13, 2019). Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1240607/usage-of-digital-banking-channels-in-east-africa/
PwC. "Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021." Chart. May 13, 2019. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1240607/usage-of-digital-banking-channels-in-east-africa/
PwC. (2019). Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1240607/usage-of-digital-banking-channels-in-east-africa/
PwC. "Proportion of Customer Transactions Undertaken Using Digital Banking Channels in East Africa in 2017 and 2021." Statista, Statista Inc., 13 May 2019, https://www.statista.com/statistics/1240607/usage-of-digital-banking-channels-in-east-africa/
PwC, Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021 Statista, https://www.statista.com/statistics/1240607/usage-of-digital-banking-channels-in-east-africa/ (last visited December 18, 2024)
Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021 [Graph], PwC, May 13, 2019. [Online]. Available: https://www.statista.com/statistics/1240607/usage-of-digital-banking-channels-in-east-africa/
