According to a survey conducted in South Korea in January 2021, nearly 70 percent of mobile banking app users said they were satisfied with those apps because of the convenience of using open banking services. The fact that mobile banking apps allowed users to easily perform contactless transactions was also a leading reason for user satisfaction with mobile banking apps.
Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021
*100 mobile banking application users each from ten commercial, digital, and foreign banks in South Korea.
**Open banking refers to a banking system that allows customers to access financial services from multiple banks through a single smartphone application.
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Edaily. (February 15, 2021). Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily. "Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021." Chart. February 15, 2021. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily. (2021). Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily. "Leading Reasons for Satisfaction with Mobile Banking Applications in South Korea as of January 2021." Statista, Statista Inc., 15 Feb 2021, https://www.statista.com/statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
Edaily, Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021 Statista, https://www.statista.com/statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/ (last visited December 21, 2024)
Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021 [Graph], Edaily, February 15, 2021. [Online]. Available: https://www.statista.com/statistics/1240248/south-korea-leading-reasons-for-satisfaction-with-mobile-banking-apps/
