Satisfaction with their current bank institution was the main reason for Americans not to use a digital-only bank, according to a survey conducted in 2020 in the United States. The results of the survey showed that across all generations the vast majority of respondents mentioned being happy with their bank as the main reason not to open an account with a digital-only provider. Also, approximately one in five respondents said that they do not trust digital-only banking.
Reasons not to use digital-only banking in the United States 2020, by generation
Characteristic
Happy with their bank institution
Prefer option to speak to someone in person
Do not trust digital-only banking
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finder.com. (December 8, 2020). Reasons not to use digital-only banking in the United States 2020, by generation [Graph]. In Statista. Retrieved July 05, 2024, from https://www.statista.com/statistics/1239448/reasons-not-to-use-digital-only-banking-usa/
finder.com. "Reasons not to use digital-only banking in the United States 2020, by generation." Chart. December 8, 2020. Statista. Accessed July 05, 2024. https://www.statista.com/statistics/1239448/reasons-not-to-use-digital-only-banking-usa/
finder.com. (2020). Reasons not to use digital-only banking in the United States 2020, by generation. Statista. Statista Inc.. Accessed: July 05, 2024. https://www.statista.com/statistics/1239448/reasons-not-to-use-digital-only-banking-usa/
finder.com. "Reasons Not to Use Digital-only Banking in The United States 2020, by Generation." Statista, Statista Inc., 8 Dec 2020, https://www.statista.com/statistics/1239448/reasons-not-to-use-digital-only-banking-usa/
finder.com, Reasons not to use digital-only banking in the United States 2020, by generation Statista, https://www.statista.com/statistics/1239448/reasons-not-to-use-digital-only-banking-usa/ (last visited July 05, 2024)
Reasons not to use digital-only banking in the United States 2020, by generation [Graph], finder.com, December 8, 2020. [Online]. Available: https://www.statista.com/statistics/1239448/reasons-not-to-use-digital-only-banking-usa/