Satisfaction levels with telehealth experience in the U.S. 2020-2021, by age

Published by
Conor Stewart,
Jun 13, 2024
Since the COVID-19 pandemic struck, the majority of American adults across all age groups who had a telehealth experience were satisfied with the care they received. According to a survey carried out between March 2020 and January 2021, 34 percent of those aged over 65 years of age were satisfied with the telehealth care, while 44 percent were very satisfied.

Extent of satisfaction with telehealth care in the United States between March 2020 and January 2021, by age

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Release date

April 2021

Region

United States

Survey time period

2021

Number of respondents

2,007 respondents

Age group

18 years and older

Special properties

Patients who had a telehealth encounter between March 1, 2020 and January 30, 2021

Method of interview

Online survey

Supplementary notes

Question was worded in the source as agreeing or disagreeing with the statement "I was very satisfied with the care I received during that (telehealth) visit."
Numbers may not sum to 100 due to rounding.

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