In 2020, the worldwide unified communications as a service (UCaaS) subscriber growth rate rose by 41 percent. While RingCentral held the largest market share at the end of 2020 with 20 percent, both Zoom and Microsoft have driven the growth rate up. Both Microsoft's and Zoom's subscriber base grew to over a million each during 2020. Other leading vendors are 8x8, Cisco, and Mitel. The total UCaaS subscriber numbers have exceeded 15 million by the beginning of 2021.
Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020
Characteristic
Subscriber growth
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Synergy Research Group. (May 4, 2021). Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group. "Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020." Chart. May 4, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group. (2021). Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group. "Unified Communications as a Service (Ucaas) Subscriber Growth Rate Worldwide from 2018 to 2020." Statista, Statista Inc., 4 May 2021, https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group, Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020 Statista, https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/ (last visited August 24, 2024)
Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020 [Graph], Synergy Research Group, May 4, 2021. [Online]. Available: https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/