In 2020, the worldwide unified communications as a service (UCaaS) subscriber growth rate rose by 41 percent. While RingCentral held the largest market share at the end of 2020 with 20 percent, both Zoom and Microsoft have driven the growth rate up. Both Microsoft's and Zoom's subscriber base grew to over a million each during 2020. Other leading vendors are 8x8, Cisco, and Mitel. The total UCaaS subscriber numbers have exceeded 15 million by the beginning of 2021.
Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020
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Synergy Research Group. (May 4, 2021). Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group. "Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020." Chart. May 4, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group. (2021). Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group. "Unified Communications as a Service (Ucaas) Subscriber Growth Rate Worldwide from 2018 to 2020." Statista, Statista Inc., 4 May 2021, https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/
Synergy Research Group, Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020 Statista, https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/ (last visited December 22, 2024)
Unified communications as a service (UCaaS) subscriber growth rate worldwide from 2018 to 2020 [Graph], Synergy Research Group, May 4, 2021. [Online]. Available: https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/