In a survey conducted in Japan between January and February 2021, the online banking service of AEON Bank ranked first with a customer satisfaction score of 71.1. It was followed by MUFG Bank with a score of 70.1.
Leading online banking services in Japan in 2021, by customer satisfaction score
among consumers who log in to online banking services at least once a month; excluding high school students
Supplementary notes
Definition: online banking services provided by banks registered with the Financial Services Agency (services such as deposit balance inquiry, account activity inquiry, bank transfers, etc., provided via the internet). Excluding the online banking services of direct banks, shinkin banks, credit cooperatives and labor credit associations.
Improper responses, outliers, and responses of those who do not meet the conditions for survey objects were eliminated from the collected data.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Oricon. (June 1, 2021). Leading online banking services in Japan in 2021, by customer satisfaction score [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1234244/japan-leading-online-banking-services-by-customer-satisfaction/
Oricon. "Leading online banking services in Japan in 2021, by customer satisfaction score." Chart. June 1, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1234244/japan-leading-online-banking-services-by-customer-satisfaction/
Oricon. (2021). Leading online banking services in Japan in 2021, by customer satisfaction score. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1234244/japan-leading-online-banking-services-by-customer-satisfaction/
Oricon. "Leading Online Banking Services in Japan in 2021, by Customer Satisfaction Score." Statista, Statista Inc., 1 Jun 2021, https://www.statista.com/statistics/1234244/japan-leading-online-banking-services-by-customer-satisfaction/
Oricon, Leading online banking services in Japan in 2021, by customer satisfaction score Statista, https://www.statista.com/statistics/1234244/japan-leading-online-banking-services-by-customer-satisfaction/ (last visited December 23, 2024)
Leading online banking services in Japan in 2021, by customer satisfaction score [Graph], Oricon, June 1, 2021. [Online]. Available: https://www.statista.com/statistics/1234244/japan-leading-online-banking-services-by-customer-satisfaction/