In a survey conducted in Japan in May 2020, 43 percent of the respondents stated that they were dissatisfied with the setup and login procedures of mobile banking applications. A share of 33 percent expressed discontent with the number of procedures that can be carried out on banking apps.
Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020
among residents of Japan; three answers per respondent possible
Method of interview
Online survey
Supplementary notes
*Among respondents who stated that they were dissatisfied with mobile banking apps in a previous survey question.
Original survey question: "This question is for those who answered "dissatisfied" or "very dissatisfied" with mobile apps in the previous question. Please select up to three specific aspects you were dissatisfied with."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
BCG. (June 11, 2020). Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG. "Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020." Chart. June 11, 2020. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG. (2020). Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG. "Most Common Dissatisfaction regarding Mobile Banking Apps in Japan as of May 2020." Statista, Statista Inc., 11 Jun 2020, https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG, Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020 Statista, https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/ (last visited December 23, 2024)
Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020 [Graph], BCG, June 11, 2020. [Online]. Available: https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/