In a survey conducted in Japan in May 2020, 57 percent of the respondents stated that they were dissatisfied with the navigation of online banking websites. Close to 50 percent of the respondents expressed discontent with the setup and login procedures of banking websites.
Most common dissatisfaction regarding online banking websites in Japan as of May 2020
Characteristic
Share of respondents
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among residents of Japan; three answers per respondent possible
Method of interview
Online survey
Supplementary notes
*Among respondents who stated that they were dissatisfied with banking websites in a previous survey question.
Original survey question: "This question is for those who answered "dissatisfied" or "very dissatisfied" with websites in the previous question. Please select up to three specific areas in which you were dissatisfied."
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BCG. (June 11, 2020). Most common dissatisfaction regarding online banking websites in Japan as of May 2020 [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG. "Most common dissatisfaction regarding online banking websites in Japan as of May 2020." Chart. June 11, 2020. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG. (2020). Most common dissatisfaction regarding online banking websites in Japan as of May 2020. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG. "Most Common Dissatisfaction regarding Online Banking Websites in Japan as of May 2020." Statista, Statista Inc., 11 Jun 2020, https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG, Most common dissatisfaction regarding online banking websites in Japan as of May 2020 Statista, https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/ (last visited September 01, 2024)
Most common dissatisfaction regarding online banking websites in Japan as of May 2020 [Graph], BCG, June 11, 2020. [Online]. Available: https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/