Perception of virtual queuing in luxury stores in the UK 2020, by generation

According to findings of a survey conducted in the United Kingdom, store visiting habits changed in 2020, in relation to the coronavirus outbreak. Luxury and other non-essential retail began offering virtual queuing systems as an anwser, with shares of younger cohorts of UK shoppers favoring the benefit of virtual queuing so as to reduce risk of contracting COVID-19 at 39 percent. This share was slightly higher to Baby Boomers at 32 percent. When asked "If there would be any benefit of the system to them", about one-third of the Baby Boomer cohort responded with disagreement in contrast to six percent of the Millennials and the Gen Z.