Concerns regarding returns on e-commerce platforms in Indonesia 2020

Published by Hanadian Nurhayati-Wolff, Jun 28, 2023
According to a consumer survey conducted in 2020, 38 percent of Indonesian respondents prioritized free shipping on returns when purchasing products online. This was followed by the ease and costs of returns.

Concerns regarding returns on e-commerce platforms among consumers in Indonesia as of September 2020

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Release date

March 2021

Region

Indonesia

Survey time period

June and September 2020

Number of respondents

1,500 respondents

Special properties

respondents were households in Bandung, Jakarta, Makassar, Medan, and Surabaya

Method of interview

Face-to-face interview

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Statistics on " E-commerce returns in the United States "

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Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further related statistics

5

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