Concerns regarding returns on e-commerce platforms in Indonesia 2020

Published by Hanadian Nurhayati-Wolff, Jun 28, 2023
According to a consumer survey conducted in 2020, 38 percent of Indonesian respondents prioritized free shipping on returns when purchasing products online. This was followed by the ease and costs of returns.

Concerns regarding returns on e-commerce platforms among consumers in Indonesia as of September 2020

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

March 2021

Region

Indonesia

Survey time period

June and September 2020

Number of respondents

1,500 respondents

Special properties

respondents were households in Bandung, Jakarta, Makassar, Medan, and Surabaya

Method of interview

Face-to-face interview

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce returns in the United States "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce returns in the United States

Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further related statistics

5

Further Content: You might find this interesting as well

Statistics

Topics

Reverse logisticsAmazonLogistics industry in the U.S.Courier, express and parcel (CEP) market in the United StatesOnline shopping behavior in the United States
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.