Concerns regarding shipping on e-commerce platforms in Indonesia 2020

Published by Hanadian Nurhayati-Wolff, Jun 28, 2023
According to a consumer survey conducted in 2020, 26 percent of Indonesian respondents were concerned about expedited shipping charges when purchasing products on e-commerce platforms. This was followed by same-day delivery options, as stated by 19 percent of the respondents.

Concerns regarding shipping on e-commerce platforms among consumers in Indonesia as of September 2020

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Release date

March 2021

Region

Indonesia

Survey time period

June and September 2020

Number of respondents

1,500 respondents

Special properties

respondents were households in Bandung, Jakarta, Makassar, Medan, and Surabaya

Method of interview

Face-to-face interview

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