In a survey conducted in September 2019, around 23 percent of the respondents in Japan stated that they did not want to meet face-to-face to purchase investment products. While 14 percent wished to have face-to-face contact, more than 32 percent were undecided whether they wished in-person contact.
Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020
In the survey, face-to-face contact was defined as contact at the counter or a visit from a representative, while non face-to-face contact included video calls, etc.
Survey results are excluding all respondents who selected "do not know" as a response.
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Nikkei Research. (December 10, 2020). Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1232987/japan-opinion-on-face-to-face-contact-for-investment-product-purchase/
Nikkei Research. "Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020." Chart. December 10, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1232987/japan-opinion-on-face-to-face-contact-for-investment-product-purchase/
Nikkei Research. (2020). Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1232987/japan-opinion-on-face-to-face-contact-for-investment-product-purchase/
Nikkei Research. "Attitude towards Face-to-face Contact When Purchasing or Applying for Investment Products in Japan in 2020." Statista, Statista Inc., 10 Dec 2020, https://www.statista.com/statistics/1232987/japan-opinion-on-face-to-face-contact-for-investment-product-purchase/
Nikkei Research, Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020 Statista, https://www.statista.com/statistics/1232987/japan-opinion-on-face-to-face-contact-for-investment-product-purchase/ (last visited December 22, 2024)
Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020 [Graph], Nikkei Research, December 10, 2020. [Online]. Available: https://www.statista.com/statistics/1232987/japan-opinion-on-face-to-face-contact-for-investment-product-purchase/
