Opinion on face-to-face contact when purchasing investment products in Japan in 2020

Published by Statista Research Department, Jan 12, 2022
In a survey conducted in September 2019, around 23 percent of the respondents in Japan stated that they did not want to meet face-to-face to purchase investment products. While 14 percent wished to have face-to-face contact, more than 32 percent were undecided whether they wished in-person contact.

Attitude towards face-to-face contact when purchasing or applying for investment products in Japan in 2020

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Source

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Release date

December 2020

Region

Japan

Survey time period

September 2020

Number of respondents

102,995 respondents

Age group

20 years and older

Method of interview

Online survey

Supplementary notes

In the survey, face-to-face contact was defined as contact at the counter or a visit from a representative, while non face-to-face contact included video calls, etc.
Survey results are excluding all respondents who selected "do not know" as a response.

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