As of 2020, mobile banking was the main channel adopted in Kenya in all age groups. The utilization was higher among younger respondents under 18 years (58 percent) and those aged 26-35 years (58 percent). Moreover, mobile banking was used by 55 percent of respondents from 18 to 25 years. The use of Automated Machine Tellers (ATMs) was more frequent among customers from 56-70 years (20 percent), while bank branches had a higher share amid respondents aged 70 years and older (26 percent).
Distribution of banking channels used by customers in Kenya as of 2020, by age group
Characteristic
Mobile banking
Internet banking
ATM
Bank branch
Agency banking
Other channels
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Kenya Bankers Association. (January 21, 2021). Distribution of banking channels used by customers in Kenya as of 2020, by age group [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association. "Distribution of banking channels used by customers in Kenya as of 2020, by age group." Chart. January 21, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association. (2021). Distribution of banking channels used by customers in Kenya as of 2020, by age group. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association. "Distribution of Banking Channels Used by Customers in Kenya as of 2020, by Age Group." Statista, Statista Inc., 21 Jan 2021, https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association, Distribution of banking channels used by customers in Kenya as of 2020, by age group Statista, https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/ (last visited July 22, 2024)
Distribution of banking channels used by customers in Kenya as of 2020, by age group [Graph], Kenya Bankers Association, January 21, 2021. [Online]. Available: https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/