Japan: digital financial channel usage during COVID-19 pandemic 2020

According to a survey conducted in Japan in June 2020, nine percent of the respondents have started checking their bank account balance and statements online during the COVID-19 pandemic. Eight percent reported increased usage of digital channels to check their bank account balance.

Changes regarding the use of digital financial services during the coronavirus (COVID-19) pandemic in Japan as of June 2020

Characteristic	Used for the first time	Increased usage
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Release date

August 2020

More information

Region

Japan

Survey time period

June 29 to 30, 2020

Number of respondents

20,000 respondents

Age group

16 to 69 years

Method of interview

Online survey

Supplementary notes

Original survey question: "Did your use of financial services on your smartphone or computer change during the period when you were asked to refrain from going out to prevent the spread of the new coronavirus? Please answer if this is the first time you have used any of these services. Please also answer if there are any items that you have been using before and that have increased in use."

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