The findings of a 2021 survey among Australian consumers highlighted the leading barrier to making mobile payments was trust and security issues with 46 percent of respondents saying these issues made them less likely to make a purchase on a mobile device. Other main issues included technical difficulties in the purchasing process.
Leading barriers to making mobile payments among consumers in Australia in 2021
Characteristic
Share of respondents
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Original question: "Which, if any, of the following would make you less likely to purchase or make a bill payment online when you’re using a…? - Mobile device (e.g. smartphone, tablet, smart watch)"
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PayPal. (November 22, 2021). Leading barriers to making mobile payments among consumers in Australia in 2021 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal. "Leading barriers to making mobile payments among consumers in Australia in 2021." Chart. November 22, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal. (2021). Leading barriers to making mobile payments among consumers in Australia in 2021. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal. "Leading Barriers to Making Mobile Payments among Consumers in Australia in 2021." Statista, Statista Inc., 22 Nov 2021, https://www.statista.com/statistics/1228774/australia-mobile-commerce-consumer-barriers/
PayPal, Leading barriers to making mobile payments among consumers in Australia in 2021 Statista, https://www.statista.com/statistics/1228774/australia-mobile-commerce-consumer-barriers/ (last visited July 22, 2024)
Leading barriers to making mobile payments among consumers in Australia in 2021 [Graph], PayPal, November 22, 2021. [Online]. Available: https://www.statista.com/statistics/1228774/australia-mobile-commerce-consumer-barriers/