In the Public Service Experience Index (PSXI) for Singapore for 2020, the National Parks Board ranked highest out of 30 public sector organizations in terms of interactions with a score of 99 out of one hundred. A higher score represents citizens' preference to accessing an organization's services digitally. The PSXI is meant to track the progress of the digital transformation of governance.
Digital interactions ranking of public sector organizations in Singapore in 2020
According to the source, interactions reflect "Singaporeans’ and PRs’ preference for digital or traditional/in-person channels. A composite calculation normalises agencies’ scores on a 100-point range (the closer a score gets to 100, the more citizens are accessing an agency’s services via a digital channel)"
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Blackbox Research. (February 15, 2021). Digital interactions ranking of public sector organizations in Singapore in 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1228203/singapore-digital-interaction-rankings-public-sector-organizations/
Blackbox Research. "Digital interactions ranking of public sector organizations in Singapore in 2020." Chart. February 15, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1228203/singapore-digital-interaction-rankings-public-sector-organizations/
Blackbox Research. (2021). Digital interactions ranking of public sector organizations in Singapore in 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1228203/singapore-digital-interaction-rankings-public-sector-organizations/
Blackbox Research. "Digital Interactions Ranking of Public Sector Organizations in Singapore in 2020." Statista, Statista Inc., 15 Feb 2021, https://www.statista.com/statistics/1228203/singapore-digital-interaction-rankings-public-sector-organizations/
Blackbox Research, Digital interactions ranking of public sector organizations in Singapore in 2020 Statista, https://www.statista.com/statistics/1228203/singapore-digital-interaction-rankings-public-sector-organizations/ (last visited December 22, 2024)
Digital interactions ranking of public sector organizations in Singapore in 2020 [Graph], Blackbox Research, February 15, 2021. [Online]. Available: https://www.statista.com/statistics/1228203/singapore-digital-interaction-rankings-public-sector-organizations/
