Latin America & Caribbean: contact center market 2019, by country

Published by
Raphael Bohne,
Jul 6, 2022
In 2019, Brazil was estimated to account for over 30 percent of the contact center market in Latin America and the Caribbean. Mexico was the second country in the region, with a 15 percent share, closely followed by Colombia, with 14 percent. Meanwhile, countries in Central America and the Caribbean altogether held a 26 percent participation share.

Distribution of the contact center market in Latin America and the Caribbean in 2019, by country

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Release date

November 2019

Region

LAC

Survey time period

November 2019

Special properties

Estimates

Supplementary notes

* Includes: Guatemala, El Salvador, Jamaica, Costa Rica, Dominican Republic, Nicaragua, Honduras, and Panama.

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