During a 2022 survey carried out among consumers aged 10 to 58 from across the globe, it was found that 61 percent of their interactions with companies were carried out online. In 2020, the share stood at 56 percent.
Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform
Characteristic
Online
Offline
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Insider Intelligence. (July 26, 2022). Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1221311/interactions-companies-consumers-online-offline/
Insider Intelligence. "Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform." Chart. July 26, 2022. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1221311/interactions-companies-consumers-online-offline/
Insider Intelligence. (2022). Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1221311/interactions-companies-consumers-online-offline/
Insider Intelligence. "Distribution of Interactions between Companies and Consumers Worldwide from 2020 to 2022, by Platform." Statista, Statista Inc., 26 Jul 2022, https://www.statista.com/statistics/1221311/interactions-companies-consumers-online-offline/
Insider Intelligence, Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform Statista, https://www.statista.com/statistics/1221311/interactions-companies-consumers-online-offline/ (last visited July 22, 2024)
Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform [Graph], Insider Intelligence, July 26, 2022. [Online]. Available: https://www.statista.com/statistics/1221311/interactions-companies-consumers-online-offline/
