Interactions between companies & consumers worldwide 2020-2022, by platform

Published by
Julia Faria,
Dec 5, 2023
During a 2022 survey carried out among consumers aged 10 to 58 from across the globe, it was found that 61 percent of their interactions with companies were carried out online. In 2020, the share stood at 56 percent.

Distribution of interactions between companies and consumers worldwide from 2020 to 2022, by platform

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Sources

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Release date

July 2022

Region

Worldwide

Survey time period

2020 to 2022

Age group

10-58 years

Supplementary notes

The source does not provide further detail on the methodology of the survey.

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