ACSI for customer experience benchmarks of value MVNOs in the U.S. 2019-2020

American customer satisfaction index scores of customer experience benchmarks for value MVNOs in the U.S. from 2019 to 2020*

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Release date

May 2020

Region

United States

Survey time period

2019 to 2020

Supplementary notes

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.

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