Certified online identity impact on trust in e-commerce transactions in France 2020

Published by Daniela Coppola, Mar 10, 2022
During the sanitary crisis in France in 2020, numerous public services had to shut down their physical activities, which gave the internet a way to serve it's purpose in limiting the impact of the crisis on the economy, according to 69 percent of respondents. For many people, as the internet usage had increase, so did the insecurity in online transactions. Thus, the source had asked the respondents if a certified online identity would have a positive impact on the level of trust in online transactions. Thus, for 39 percent of respondents, an online certified identity would have no impact on trust levels.

Rate to which a certified online identity could reinforce online trust in e-commerce transactions in France in 2020

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Release date

February 2021

Region

France

Survey time period

October 23 to November 12, 2020

Number of respondents

1,039 respondents

Age group

15 years and older

Special properties

Internet users

Method of interview

Online survey

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